Important Customer Notices:
How long will it take to receive my certificate?
10 May 2015
Disclosure Scotland works within a Service Level Agreement to produce 90% of all types of Disclosure, for a correctly completed application with no further enquiries, within 14 calendar days. This is measured from the day we receive the application to the day of dispatch. Certificates are dispatched 1st class Royal Mail postage.
As of 10 May 2015 we are working inside our performance target of processing applications within 14 days. Our average turnaround time for applications processed last week was 99.9% within 14 days.
As some applications may require further enquiries, these applications may take longer than our quoted average turnaround time.
Reprint Requests - Update, 1 May 2015
In order that we can continue to protect the security of the original disclosure certificate, as well as enhancing our fraud prevention measures, from Monday the 1st of June 2015, Disclosure Scotland will not consider the request for a reprinted certificate until 17 calendar days have elapsed from the day following postage, bringing us in line with Royal Mail’s Lost Items Policy.
As an example – A certificate was posted on Monday 1st June 2015; Disclosure Scotland will not consider a reprint request until Friday the 19TH of June 2015.
If a request is made earlier than the 17 calendar days, you will be asked to call back on the appropriate date
Royal Mail’s compensation policy for lost items can be found on their website
Disclosure Scotland reserves the right to reject a request for a reprint where we believe that the security of the original certificate may be compromised.
Customers should also be aware that due to system storage and data security constraints, if they wish to request a re-print of a Disclosure certificate, there is a time limit of 84 days.
After that date, certain details of applications are removed from our systems and a re-print is not possible.
Disclosure Scotland's Bank Account Change Details - Update
16 March 2015
Changes to Enforced Subject Access Requests come into force
10 March 2015
Enforced Subject Access changes come into force on10 March 2015. For full details, please follow the links below.
Latest edition of the DS Customer Newsletter available.
Disclosure Scotland will no longer print and post copies of the newsletter to Registered and Responsible Bodies. A PDF version of the newsletter is here.
PLEASE DO NOT PUT STICKY LABELS ON APPLICATION FORMS. OUR SCANNING SYSTEMS WILL NOT CAPTURE THE DETAIL ON THEM AND THESE APPLICATIONS WILL BE RETURNED TO SENDER.