Informing recruitment decisionsOur aim is to deliver an accurate and responsive disclosure service that enhances public safety by protecting the vulnerable in society through enabling safer recruitment

Important Customer Notices:

How long will it take to receive my certificate?

19 April 2015

Disclosure Scotland works within a Service Level Agreement to produce 90% of all types of Disclosure, for a correctly completed application with no further enquiries, within 14 calendar days. This is measured from the day we receive the application to the day of dispatch. Certificates are dispatched 1st class Royal Mail postage.

As of 19 April 2015 we are working inside our performance target of processing applications within 14 days. Our average turnaround time for applications processed last week was 99.9% within 14 days.

As some applications may require further enquiries, these applications may take longer than our quoted average turnaround time.

Dealing with Unacceptable Behaviour

 

Reprint Requests

Please note, Disclosure Scotland reserves the right to reject a request for a reprintReprint process.

 

In order that we can protect the security of the original disclosure certificate, as well as enhancing our fraud prevention measures, Disclosure Scotland is currently reviewing our procedures with regards Reprint Requests.  Changes can be expected and you are advised to visit the website for further updates.

 

In the meantime, prior to requesting a reprint, please take steps to ensure you have investigated the reason for non-delivery at your own address/premises.  This should include verifying that your address details, held by Disclosure Scotland, are accurate.

Disclosure Scotland's Bank Account Change Details - Update

16 March 2015

Further infomration about the forthcoming change to Disclosure Scotland’s banking arrangements. Frequently Asked Questions here.

 

Changes to Enforced Subject Access Requests come into force

10 March 2015

Enforced Subject Access changes come into force on10 March 2015.  For full details, please follow the links below.

http://www.justice.gov.uk/information-access-rights/data-protection

https://ico.org.uk/about-the-ico/news-and-events/news-and-blogs/2015/03/law-change-outlaws-back-door-criminal-record-check/

 

Latest edition of the DS Customer Newsletter available.

Disclosure Scotland will no longer print and post copies of the newsletter to Registered and Responsible Bodies. A PDF version of the newsletter is here.

 

CUSTOMER NOTICE:

PLEASE DO NOT PUT STICKY LABELS ON APPLICATION FORMS.  OUR SCANNING SYSTEMS WILL NOT CAPTURE THE DETAIL ON THEM AND THESE APPLICATIONS WILL BE RETURNED TO SENDER.

 

Application Form Process Flow Chart