Important Customer Notices:
Helpline availability over the next few days
30 March 2015
Due to some internal systems work over the next few days and the Easter Weekend, our Heldesk availability has a couple of changes:
Wednesday 1 April: available 9am-5pm
Thursday 2 April: normal operation, 8am-6pm
Friday 3 April to Monday 6 April, Public Holiday: no helpline available
Tuesday 7 April: normal operation, 8am-6pm.
How long will it take to receive my certificate?
22 March 2015
Disclosure Scotland works within a Service Level Agreement to produce 90% of all types of Disclosure, for a correctly completed application with no further enquiries, within 14 calendar days. This is measured from the day we receive the application to the day of dispatch. Certificates are dispatched 1st class Royal Mail postage.
As of 22 March 2015 we are working inside our performance target of processing applications within 14 days. Our average turnaround time for applications processed last week was 99.9% within 14 days.
As some applications may require further enquiries, these applications may take longer than our quoted average turnaround time.
Disclosure Scotland's Bank Account Change Details - Update
16 March 2015
Changes to Enforced Subject Access Requests come into force
10 March 2015
Enforced Subject Access changes come into force on10 March 2015. For full details, please follow the links below.
Latest edition of the DS Customer Newsletter available.
Disclosure Scotland will no longer print and post copies of the newsletter to Registered and Responsible Bodies. A PDF version of the newsletter is here.
PLEASE DO NOT PUT STICKY LABELS ON APPLICATION FORMS. OUR SCANNING SYSTEMS WILL NOT CAPTURE THE DETAIL ON THEM AND THESE APPLICATIONS WILL BE RETURNED TO SENDER.
Slight Change to some Disclosure Certificate Headings
6 March 2014
Please be aware that the headings on certain of our disclosure certificate templates have been altered in preparation for a future change in the law as to how disposals from the children’s hearings will be treated. You can find out more about these changes in section 187 and 188 of the Children’s Hearings (Scotland) Act 2011. Please follow this link: http://www.legislation.gov.uk/asp/2011/1/contents.
For now, we cannot give a specific date as to when these amendments will come into force. Copies of the new templates are available here.