Important Customer Notices:
How long will it take to receive my certificate?
19 April 2015
Disclosure Scotland works within a Service Level Agreement to produce 90% of all types of Disclosure, for a correctly completed application with no further enquiries, within 14 calendar days. This is measured from the day we receive the application to the day of dispatch. Certificates are dispatched 1st class Royal Mail postage.
As of 19 April 2015 we are working inside our performance target of processing applications within 14 days. Our average turnaround time for applications processed last week was 99.9% within 14 days.
As some applications may require further enquiries, these applications may take longer than our quoted average turnaround time.
Please note, Disclosure Scotland reserves the right to reject a request for a reprint. Reprint process.
In order that we can protect the security of the original disclosure certificate, as well as enhancing our fraud prevention measures, Disclosure Scotland is currently reviewing our procedures with regards Reprint Requests. Changes can be expected and you are advised to visit the website for further updates.
In the meantime, prior to requesting a reprint, please take steps to ensure you have investigated the reason for non-delivery at your own address/premises. This should include verifying that your address details, held by Disclosure Scotland, are accurate.
Disclosure Scotland's Bank Account Change Details - Update
16 March 2015
Changes to Enforced Subject Access Requests come into force
10 March 2015
Enforced Subject Access changes come into force on10 March 2015. For full details, please follow the links below.
Latest edition of the DS Customer Newsletter available.
Disclosure Scotland will no longer print and post copies of the newsletter to Registered and Responsible Bodies. A PDF version of the newsletter is here.
PLEASE DO NOT PUT STICKY LABELS ON APPLICATION FORMS. OUR SCANNING SYSTEMS WILL NOT CAPTURE THE DETAIL ON THEM AND THESE APPLICATIONS WILL BE RETURNED TO SENDER.