You can contact us in a number of ways:
0870 609 6006
This number is available Monday to Friday from 8:00am to 6:00pm.
Calls may be recorded or monitored for training and quality purposes. Calls charged at national rates.
0870 609 6996
PO Box 250
We do not operate a public counter at our Glasgow office and are unable to accept personal visitors without appointment.
Getting in touch
If your application has been countersigned prior to submission to Disclosure Scotland, please contact the relevant signatory in the first instance. If you're planning to contact us about the progress of an application or have a query about a disclosure certificate, please quote the applicant's full name, date of birth and the application number.
Disclosure Scotland has a Service Level Agreement to produce 90% of all types of Disclosure, for a correctly completed application with no further enquiries, within 14 calendar days. This is measured from the day we receive the application to the day of despatch. Details of turnaround times are on the Home Page.
We cannot discuss the content of a certificate
Making a Dispute or Complaint
If you have any questions about the content of your certificate or if there is anything you don't understand, please contact us.