Contact us

You can contact us in a number of ways:

Order application forms

You can use our request form to order disclosure application forms.

By phone

0870 609 6006

This number is available Monday to Friday from 8:00am to 6:00pm.

Please Note: the Helpline will be closed on Friday 25 and Monday 28 September 2015


Calls may be recorded or monitored for training and quality purposes. Calls charged at national rates.

If calling from overseas, please dial: 0044141 427 2284

By email

By fax

0870 609 6996

If faxing from overseas, please use: 0044141 419 4481

Apply online

If you are applying for Basic Disclosure, you can apply online.

By mail

Disclosure Scotland
PO Box 250
G51 1YU

We do not operate a public counter at our office and are unable to accept personal visitors..

Getting in touch

If your application has been countersigned prior to submission to Disclosure Scotland, please contact the relevant signatory in the first instance. If you're planning to contact us about the progress of an application or have a query about a disclosure certificate, please quote the applicant's full name, date of birth and the application number.

Disclosure Scotland has a Service Level Agreement to produce 90% of all types of Disclosure, for a correctly completed application with no further enquiries, within 14 calendar days. This is measured from the day we receive the application to the day of despatch. Details of turnaround times are on the Home Page.

We cannot discuss the content of a certificate


Making a Dispute or Complaint

If you have any questions about the content of your certificate or if there is anything you don't understand, please contact us.



If you believe that the information on your certificate is wrong or should not have been included.

More on disputes

Making a complaint

If you are dissatisfied with the service you have received from Disclosure Scotland.

More on making a complaint