After you have applied

Once we receive your correctly completed application, we aim to issue your disclosure certificate within 14 days. If you want to check on the status of your PVG Scheme membership, Standard or Enhanced application, you should contact the person who countersigned your application.  You can contact us:

We will need your full name and date of birth to deal with your enquiry. We will also ask you for your application number. This number appears at the top right hand corner of the form, below the barcode. You should take a note of this number before submitting the form.

Submitting further information

If we ask you for further information or documentation, you can send this to us:

Issue of disclosure certificates

If you have applied for a Basic Disclosure, we will send the certificate to the address you supplied on the form.

Customers should also be aware that due to system storage and data security constraints, if they wish to request a re-print of a Basic Disclosure certificate, there is a time limit of 84 days.  After that date, details of applications are removed from our systems and a re-print is not possible.  Re-prints of certificates can only be offered if the original certificate was not delivered.  After receipt, it is the property and responsibility of the applicant.

If you have applied to join the PVG Scheme or for a Standard or Enhanced Disclosure, we will send a copy of the certificate to you at your home address and a copy to the registered body - such as your employer - or umbrella body the application was sent through. Once the certificate has been received by the applicant, it becomes the property and responsibility of the individual.

Apostille, Authentification of Certificates.  Note: Change of process from 1 March 2013

Customers of Disclosure Scotland frequently seek our advice in relation to obtaining an 'Apostille' for a Basic disclosure certificate in order to satisfy the requirements of the authorities in the country where they are/will be working/living (an 'Apostille' is the legal term for a legalisation certificate).

Disclosure Scotland cannot provide an Apostille. This can only be obtained from the Foreign and Commonwealth Office (FCO), once a signature, seal or stamp on a document is checked against their database, which confirms that the document is authentic and genuine.

Once you have received your Basic disclosure certificate, if you wish it to be signed and stamped by an authorised signatory from Disclosure Scotland, who is recognised by the Foreign and Commonwealth Office, then please return the certificate to us, marked for the attention of the Business Management Unit, PO Box 250 Glasgow, G51 1YU, with a covering letter detailing that you wish the enclosed certificate to be signed.  There are currently 2 such registered signatories at Disclosure Scotland.  The reasoning behind this is change is to further enhance system security, which will not allow manual intervention.